SideDoor is our partner that fulfills your order, handles our logistics, and provides customer service. Not only do we partner with them for our shop, but we also use SideDoor to fulfill trade orders for client projects. SideDoor customer support can be contacted for any questions or concerns about delivery and/or damages. 

We are unable to take returns, cancellations, or exchanges, as items are not shipped from us, and are shipped directly from the manufacturer. Therefore, all sales are final unless your piece is damaged in transit. We recommend inspecting all items immediately upon delivery. If a product is damaged, take photographs of the piece and its packaging and contact SideDoor customer service. The SideDoor team will take it from there! 

You will receive e-mail communication from SideDoor confirming your order and providing shipping information. Most pieces are shipped via a local freight carrier. The freight carrier will contact you to schedule a delivery date when your pieces are ready.

Furniture will be delivered "To Your Door / Threshold." You may instruct the delivery personnel as to whether you would like your delivery placed immediately inside your home, or left on your doorstep. Threshold delivery does not include placing products in specific rooms, assembly, or removal of packaging. If you require or prefer "White Glove" delivery, which includes includes packaging removal, light assembly, and placement, it will be available as an option at checkout for an additional charge. We recommend selecting the "White Glove" service for any large furniture items.

Prices never go above the internet minimum advertised price (set by the manufacturer). Keep in mind our prices include all shipping and handling fees. When you shop AKI via SideDoor for your quality furniture and décor needs, you are supporting our small business and the interior design industry, rather than a big-box retailer. We are so grateful!